Customer Sales Officer

Job Description

• Receive prospects and clients, answering their questions by providing information on the benefits, pricing, and conditions of the products and services offered.
• Gather information from prospects to identify their profile, eligibility, and potential needs, and input these details into the appropriate tools.
• Create new clients and accurately record their information in the appropriate information systems.
• Carry out operations to subscribe clients to products and services (e.g., opening accounts, subscription to services) and perform account-related operations (e.g., transfers, issuance of ATM cards and chequebooks).
• Record clients’ loan applications and explain the next steps and required documents.
• Prepare loan disbursements and conduct pre-disbursement interviews with clients.
• Record and manage clients’ complaints effectively.
• Classify and archive client files in the branch according to the archiving procedure.
• Ensure Fair Trade and Customer Protection principles in all client interactions, promoting trust, fairness, transparency, and accountability.
• Provide outstanding customer service by creating a friendly environment, greeting and acknowledging every client, maintaining excellent standards, demonstrating strong product knowledge, and ensuring overall customer satisfaction.

Job Location

Karachi/ Badin/ Tando Muhammad Khan / Sanghar / Umar Kot / Dadu