CUSTOMER SUPPORT REPRESENTATIVE

RGS Logistics is seeking dedicated male Customer Support Representatives to join our customer service team. This position offers competitive compensation with excellent benefits package and opportunities for career growth in the logistics industry.

Customer Service Responsibilities

• Provide exceptional customer support through various communication channels
• Handle customer inquiries, complaints, and service requests professionally and efficiently
• Manage multiple customer interactions simultaneously while maintaining quality service standards
• Document customer interactions and maintain accurate records in CRM systems
• Collaborate effectively with internal teams to resolve customer issues
• Maintain calm and professional demeanor during high-stress situations
• Follow established CSR protocols and procedures for consistent service delivery

• Bachelor's degree preferred with strong academic background
• 6 months to 1 year of customer support or related experience
• Excellent written and verbal communication skills
• Strong multitasking abilities with effective time management and prioritization
• Ability to work calmly and efficiently under high-stress situations
• Team collaboration skills with positive work attitude
• Basic knowledge of customer service representative (CSR) handling procedures
• Male candidates only as specified by company requirements

Benefits Package

• Competitive market salary with performance-based increments
• Medical claim coverage for health and wellness
• Annual leave entitlement for work-life balance
• Twice-yearly increment opportunities based on performance
• Monday to Saturday work schedule with consistent hours