Customer Support Specialist

Elite Consulting USA is a trusted global leader in consulting and staffing solutions. With a strong international presence, we connect businesses with top-tier talent across industries. As part of our expansion, we’re looking for skilled and reliable Remote Customer Service Representatives to join our scheduling support team.

The Role

This is a full-time, long-term remote position for candidates based in Pakistan. You will be directly supporting our US-based clients and teams, ensuring smooth scheduling operations and reliable communication.

Key Responsibilities

• Manage and update employee and client schedules in advance.
• Handle last-minute scheduling changes with professionalism.
• Maintain a backup list of available staff for emergencies.
• Clearly communicate schedule updates to employees.
• Collaborate with clients and internal teams for seamless operations.

What You’ll Get

• Salary: 70,000 PKR/month + weekly attendance bonus of 2,500 PKR.
• Paid holidays and vacation leave.
• Medical allowance.
• Training and onboarding support.
• 100% remote work-from-home setup.
• Long-term career growth opportunities in an international company.

• 1–3 years of professional experience in customer service, scheduling, or administrative support (U.S.-based experience preferred).
• Strong English communication skills (spoken & written).
• High attention to detail and organizational skills.
• Ability to work independently in a fast-paced environment.
• Proficiency in Microsoft Word and Excel.
• Dependable, professional, and team-oriented attitude.
• Availability to work evening/night shifts, 6 days per week (EST zone).
• Must be located within Pakistan.

Note

This role is best suited for candidates who already have 1–3 years of relevant experience and are seeking long-term stability in a professional remote environment.