IT Support Specialist

The IT Support Specialist supports the IT Manager and the broader IT team in managing systems, software, data handling, reporting, and team coordination. This role ensures smooth day-to-day IT operations and supports various departments with their technical requirements.

Key Responsibilities

• Possess a strong understanding of D-Base and E-Sales software.
• Allocate data to the sales team based on instructions from Country Head.
• Perform data analysis and generate graphs and reports.
• Update databases by adding new companies and campaigns as directed.
• Download and upload business line call records weekly; coordinate with the network manager.
• Prepare weekly and monthly reports for the sales team.
• Monitor website performance and speed; suggest improvements if required.
• Identify technical or operational issues and provide effective solutions.
• Recommend improvements for systems and processes.
• Train and update new interns on D-Base and E-Sales software.
• Conduct regular training sessions for existing staff.
• Understand the significance of dispatch processes and ensure proper execution.
• Analyze the database for better solutions and improvements.
• Perform any other tasks assigned by the HOD or management.

Qualifications & Skills

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Strong knowledge of database management, reporting tools, and IT systems.
• Proficiency in MS Office, particularly Excel and reporting functions.
• Good problem-solving, communication, and coordination skills.
• Strong organizational skills with the ability to manage multiple tasks.