Email & Chat Support Representative

We are seeking enthusiastic and customer-focused individuals to join our team and help transform the world of customer experience (CX). In this role, you will provide solutions to a wide range of customer queries through written communication, maintaining professionalism, positivity, and empathy at all times.

Key Responsibilities

• Assist customers with purchases made on the e-commerce platform.
• Deliver exceptional customer service while upholding company values.
• Respond promptly to customer inquiries via email and chat.
• Interact with customers in a friendly, attentive, and efficient manner.
• Document customer queries and resolutions accurately.
• Suggest alternatives for unavailable products/items.
• Follow standard processes and procedures when resolving issues.
• Stay updated with system information and process changes.
• Handle objections and customer pushbacks with professionalism.

What Makes You a Great Fit

• Strong communication skills (written and verbal).
• Ability to adapt quickly in a fast-paced environment.
• Critical thinking and problem-solving abilities.
• Time management and organizational skills.
• Professional composure under pressure.

• O Levels/Matric or higher.
• Excellent written and spoken English.
• Minimum typing speed of 40 WPM.
• Proficiency in MS Office (Excel and Word).

Why Join Us at ibex.?

At ibex., we provide a supportive environment where you’ll learn, grow, and create lasting memories. You’ll gain valuable exposure and experience while working alongside a highly skilled and diverse team.

Perks & Benefits

• Medical Insurance & OPD
• Provident Fund
• Leave Encashment & Annual Leaves
• On-the-job training
• Two days off per week
• Ergonomic workspace and modern infrastructure
• Referral rewards and annual increments
• Loan facility and conveyance support
• Employee appreciation programs

What to Expect After Applying

Our recruitment team will review your application and get in touch within 3 working days for initial screening via phone.