Trainee Branch Service Officer

Job Responsibilities

Cash Handling and Transactions:

• Conduct routine teller transactions such as cash deposits, withdrawals, account transfers, and payments.
• Ensure all cash handling procedures are strictly followed and comply with bank policies.
• Balance the cash drawer at the end of the day, reconciling any discrepancies.

Customer Service:

• Provide professional, prompt, and courteous service to customers.
• Respond to customer inquiries, resolve basic issues, and escalate complex concerns to the appropriate department.
• Promote bank products and services to customers as per bank guidelines and encourage cross-selling opportunities.

Operational Compliance:

• Ensure all transactions comply with the bank’s policies and regulatory requirements.
• Maintain an updated knowledge of compliance requirements, including anti-money laundering (AML) regulations, Know Your Customer (KYC) policies, and bank security measures.
• Prepare and maintain accurate records for auditing and reporting purposes.

ATM and Cash Vault Management:

• Assist in ATM balancing, replenishment, and minor troubleshooting when required.
• Perform vault duties as assigned, including managing cash flow and ensuring the branch is adequately stocked with cash.

Account Servicing:

• Assist customers in opening and closing accounts, updating account information, and providing product information.
• Support account-related processes, such as deposits, check clearing, and fund transfers.

Risk Management and Security:

• Follow established security protocols to protect the branch and customers.
• Report any suspicious activity or potential fraud to the branch management and security team.

Sales and Promotion:

• Identify opportunities to cross-sell banking products, such as savings accounts, credit cards, loans, and other services.
• Work with the sales team to meet branch and individual sales targets.

Administrative Support:

• Assist with other administrative tasks as required, including filing, data entry, and customer correspondence.
• Collaborate with branch team members to ensure smooth branch operations and cover other roles as needed.

• Industry: Banking / Financial Services
• Job Type: Full Time / Permanent (First Shift - Day)
• Gender: No Preference
• Age: 21 - 28 Years
• Minimum Education: Intermediate / A-Level
• Degree Title: Bachelor's in Finance or related field
• Career Level: Entry Level
• Minimum Experience: Fresh