Customer Support Officer

We are seeking a friendly and detail-oriented Customer Support Officer to join our team. You will be the first point of contact for our customers, providing assistance and resolving inquiries in a professional and timely manner.

Responsibilities:

• Respond to customer inquiries via phone, email, or chat
• Resolve customer issues efficiently and with empathy
• Maintain accurate records of customer interactions
• Escalate complex issues to the appropriate department
• Provide feedback to improve customer service processes

• Excellent communication and problem-solving skills
• Previous experience in a customer service role is a plus
• Ability to stay calm under pressure
• Basic computer skills and familiarity with customer support tools
• Strong attention to detail and organizational skills