IT Procurement Specialist II

At Afiniti, we are a leading provider of artificial intelligence technology that elevates the customer experience by making moments of human connection more valuable. Our mission is rooted in a simple yet powerful idea: understanding patterns of human behavior enables us to predict how people will interact and create meaningful connections.

Using our patented AI technology, we revolutionize the contact center industry by pairing customers with the most compatible contact center agents. By doing so, we enhance the entire customer journey, resulting in exceptional experiences and improved outcomes for all parties involved.

Our transformative technology has generated billions of dollars in incremental value for our esteemed clients, which include Fortune 500 companies across diverse industries such as financial services, telecommunications, travel, and hospitality. We take pride in our global reach and impact, with our solutions being leveraged by organizations around the world.

To learn more about Afiniti and the groundbreaking work we do, visit www.afiniti.com.

About the Role

Procurement Specialist II – Pakistan

The Procurement team at Afiniti contributes to the organization's success through effective procurement practices and collaborates with cross-functional teams to identify requirements, optimize procurement strategies, and identify cost-saving opportunities while maintaining quality standards. Procurement Specialist II is an integral part of the procurement team, responsible for managing procurement processes and supporting end-users with IT purchases. Liaise with various departments to understand their IT procurement needs and ensure timely delivery of required equipment and services.

Key Responsibilities

• Gather data for tender launches, including product specifications and expected consumption.
• Negotiate discounts with suppliers for all purchases.
• Provide user support for IT purchases such as laptops, printers, and network equipment.
• Coordinate with end-users to resolve IT issues promptly.
• Develop relationships with stakeholders, both internal and external.
• Prepare and evaluate tenders in coordination with Sourcing Specialists and Manager.
• Review and resolve daily correspondences.
• Receive and review purchase requisitions, subject to necessary approvals.
• Maintain relationships with suppliers to ensure optimal service.
• Keep updated on market prices and maintain supplier records.
• Visit suppliers to evaluate product offerings and quality, making recommendations for future requirements.
• Participate in price negotiations and contract formation.
• Ensure compliance with company rules and regulations.

Minimum Qualifications

• 3+ years of relevant global procurement experience.
• Bachelor's degree, preferably in Information Technology.
• Proficiency in Microsoft Office Packages.
• Proficiency in SAP Ariba Sourcing and Oracle NetSuite P2P.
• Proficiency in reporting (preferably Power BI).
• Hands-on experience in managing global logistics operations.
• Fluency in spoken and written English.
• Demonstrated experience in administrative support.
• Familiarity with sourcing and vendor management.
• Knowledge of contractual terms and conditions.
• Prior procurement experience in the IT industry.

Preferred Qualifications

• Strong interpersonal and communication skills.
• Initiative-driven with sound organizational skills.
• Excellent multitasking abilities.
• Effective problem-solving skills.
• Proficient in project management.
• Ability to communicate effectively and build relationships.
• Prior procurement experience in the IT industry.