Lead Business Analyst

Role Description

This role involves leading and mentoring a team of Business Analysts, ensuring quality, consistency, and timely delivery of all BA deliverables.

• Coordinate workload distribution, prioritize tasks, and monitor progress to meet project timelines and client expectations.
• Conduct and lead requirements gathering sessions with clients and stakeholders, identify gaps between existing products and client needs, and propose solutions.
• Analyze business requirements, create detailed specifications, and map them to modules/features, ensuring alignment between business, solution, and development teams.
• Produce comprehensive Business Requirement Documents (BRDs) and detailed business analyses outlining problems, opportunities, and solutions.
• Perform market research, collect feature recommendations from clients, build and prioritize a pipeline of requirements, and support the Product Director in creating the product roadmap.
• Act as a consultant during the discovery phase to provide business value analysis and identify innovative opportunities.
• Support project managers and development teams throughout the project lifecycle (Waterfall or Agile), including reviewing and executing test cases, training business users, and leading User Acceptance Testing (UAT).
• Facilitate effective communication between stakeholders and technical teams to ensure clarity and alignment.
• Provide support and guidance to presales and professional services teams on new system features.
• Manage multiple projects simultaneously while ensuring effective time management and delivery.

Qualifications

• Bachelor’s degree in a related field.
• 10+ years of experience as a Business Analyst, with at least 3+ years in a lead or supervisory role.
• Strong knowledge of digital channels is required.
• Proven experience in digital banking, including comprehensive knowledge of mobile and internet banking features and functionalities.
• Thorough understanding of at least one of the Retail Banking Operations or Functions like Card Operations, Digital Banking, Retail Onboarding and Account Opening.
• Ability to convert concepts into visual diagrams and process flows using tools such as MS Visio, Balsamiq, or Adobe XD.
• Knowledge of UI/UX standards and experience with design mockups is an asset.
• Experience in writing documentation for software applications or products.
• Strong analytical thinking and problem-solving skills.
• Excellent oral and written communication skills.
• A high level of English proficiency is required.

Company Description

We are a global technology company with more than two decades of expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys in digital and assisted channels.

• We develop omni-channel delivery, customer engagement (CRM), branch automation and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide.
• With offices in 15 countries from North America over Europe and the Middle East to Kuala Lumpur, our 900+ colleagues are serving customers in more than 30 countries worldwide.
• If you like value growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
• Joining VeriPark means becoming part of a diverse family where talent is nurtured, diversity is celebrated, and our culture empowers each individual to reach their full potential.