Specialist, Product Line Management

Role Description

Join Ciena's Services PLM team as a Specialist, Product Line Management and play a pivotal role in driving innovation, enabling global capabilities, and maximizing opportunities in the implementation and migration space.

• Address day-to-day portfolio inquiries and provide RFP assistance.
• Develop, track, and manage offers/kits through the New Service Introduction process, collaborating with marketing to define sales enablement and customer awareness strategies.
• Analyze KPIs relative to industry benchmarks, including business metrics, portfolio performance, and competitive offer assessments.
• Lead sales enablement initiatives to drive adoption of targeted offers with field teams.
• Support the Offer Innovation process by assessing portfolio opportunities, pricing strategies, cost-saving measures, and market trends critical to Ciena’s business.
• Represent the portfolio during product release calls to ensure alignment with new product launches.
• Capture customer requirements from delivery organizations, sales teams, and other sources, integrating them into service roadmap plans.

Qualifications

• Bachelor’s degree in Engineering or Business Administration (preferred) or equivalent industry experience.
• 5+ years of experience in telecommunications.
• Strong collaboration skills with stakeholders across product management, engineering, sales, and customers.
• Strategic thinker with a creative approach and strong business acumen.
• Knowledge of Service Provider core networks and business models.
• Proven ability to manage time effectively and meet tight deadlines.
• Sensitivity to customer timelines and adaptability to time zone differences.
• Excellent communication and collaboration skills.
• Willingness to travel (<20%).

Requirements

• Familiarity with Ciena technologies like RLS, Waveserver, 6500, Packet Networking, and Navigator.
• Experience in delivering services within the telecommunications domain.
• Exposure to industry benchmarks and competitive analysis.
• Background in developing and evangelizing new services and capabilities.
• Understanding of pricing strategies and market inflection points.
• Knowledge of KPI development and tracking.
• Advanced analytical and presentation skills.

Benefits

• Comprehensive benefits package, including medical, dental, and vision plans.
• Participation in 401(K) (USA) & DCPP (Canada) with company matching.
• Employee Stock Purchase Program (ESPP).
• Employee Assistance Program (EAP).
• Company-paid holidays, paid sick leave, and vacation time.
• Compliance with all applicable laws regarding Paid Family Leave and other leaves of absence.