Ticketing Manager

Job Responsibilities:

• Supervise and lead the ticketing team to ensure smooth daily operations.
• Manage flight, bus, train, and other travel ticket reservations, issuance, re-issuance, and cancellations.
• Coordinate with airlines, consolidators, and GDS systems (Amadeus, Sabre, Galileo, etc.).
• Handle escalated customer queries and ensure high-quality customer service.
• Negotiate fares and maintain relationships with airlines and vendors.
• Monitor ticketing sales, refunds, and invoicing while ensuring accuracy.
• Generate sales/ticketing reports and achieve monthly targets.
• Ensure compliance with IATA rules, airline policies, and company standards.