User Experience Strategist

Role Description

We're searching for an outstanding User Experience Strategist who can seek out and understand the goals of both our business and our end users and help us define and plan innovative digital solutions that meet those needs.

• Conduct user research and testing to gain an understanding of user needs, goals, and preferences.
• Consult with a wide cross-section of business, UX, and development colleagues to understand problems, identify opportunities, and collaborate on solutions.
• Evaluate how well our digital assets are meeting user needs and identify how we can make meaningful changes to optimize experiences for users.
• Inform digital product plans and roadmaps.

Your everyday with us will consist of:

• Collecting and analyzing qualitative and quantitative data related to digital products (interviews, usability tests, surveys, feedback, satisfaction ratings, heatmaps, session recordings, product analytics, and more).
• Conducting workshops, meetings, and interviews with stakeholders and users to understand their goals and needs in relation to existing and planned digital experiences.
• Identifying and documenting user experience pain points and opportunities via heuristic evaluations, user journey maps, competitive analysis, and more.
• Ideating on digital solutions and recommendations on priority, in collaboration with UX teammates and other colleagues.
• Creating meaningful reports and presentations on research findings, insights, and recommendations.

Qualifications

• A post-secondary degree in a relevant field, ideally with coursework in human factors, HCI, psychology, sociology, or research methods.
• Solid grasp of UX principles and methodologies, with hands-on experience in interviews, usability testing, and surveys.
• Familiarity with a range of UX research methods such as A/B testing, diary studies, and user analytics.
• Ability to design research studies that address specific business and user challenges.
• Skilled in collecting and analyzing both qualitative and quantitative data.
• Strong communication and presentation abilities, with a knack for facilitating workshops and discussions.
• Collaborative mindset with well-developed interpersonal, negotiation, and leadership skills.
• Experience with user insights platforms, Agile development, and product management practices is a plus.

Requirements

• In conjunction with our contract with the Federal Government, you will be required to have Reliability Status Clearance (Enhanced Level B). This includes Fingerprinting, Criminal Record Check, Credit Check, and you must have resided in Canada for at least 5 years and hold Permanent Resident or Citizenship Status.

Benefits

• Competitive pay and comprehensive benefits.
• Opportunities for personal and professional growth.
• Flexible work options.
• Meaningful experiences and supportive leadership.